Terms of purchase

When selling to individual consumers, the provisions of the Consumer Sales Act always apply, as well as the Distance and Doorstep Selling Act. See the Consumer Sales Act at www.konsumentverket.se

When you buy through a company or use a company name on the receipt, the Sale of Goods Act applies.

Age limit

The buyer must be of legal age to enter into an agreement with KEBA Sweden AB.

Prices and order amounts

Factual and price information is subject to typographical errors and possible incorrect technical specifications etc. All prices are inclusive of VAT.

All prices on KEBA Sweden AB's online store include VAT. Shipping costs may apply.

Confirmation

Once we have received your order, we will promptly send you a confirmation e-mail informing you that we have received your order. Please save this e-mail, as it is useful to have at hand in case of future contact with customer service.

Shipping cost

With us at KEBA Sweden ABs, shipping is always free for orders over 1000 SEK. For lower order amounts, 98 SEK will be added.

Delivery methods and handling costs

KEBA Sweden AB only delivers to delivery addresses within Sweden.

Goods are sent by Postnord. Notification is made via SMS to your mobile phone. No other shipping fees are added. Valid identification must be presented when collecting the shipment.

Delivery of several products

If you order several products, we usually always send them in the same parcel. However, you may receive your products in more than one parcel. We always choose the most suitable transport option for each product, but you only pay one shipping cost.

Cancellation

KEBA Sweden AB works to minimise delivery times and usually your order is processed by us immediately after you have completed your purchase. Due to the short delivery time, it is therefore not always possible to make a cancellation after placing an order. Please contact us on 0371-510900 to see if it is possible to make a cancellation.

Payment via Klarna (private individuals)

Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options where the payment is made directly to Klarna for private consumers who have the same delivery and billing address.

Pay within 14 days: The payment term is 14 days from the dispatch of the goods. The conditions for paying within 14 days can be found here.

Account: Klarna Account is an overdraft facility provided by Klarna that allows the borrower to pay for purchases monthly in instalments of at least 1/24 (minimum 50 SEK) of the total amount of credit used or in accordance with the terms and conditions approved at checkout. For more information on Klarna Account including general terms and conditions and Standardised European Consumer Credit Information please find here.

Pay Direct: Pay Direct is based on direct debit and your account will only be charged once the shop has processed your order and dispatched your order. You can find the terms and conditions for Pay Direct here.

Bank transfer: Your account will be debited immediately after the order is placed.

You can find more information about Klarna here and can read their terms of use here. In order to offer a range of payment options, we need to share your personal, contact and order details with the provider of each payment service. We advise you to read our privacy policy.

The use of this data is regulated in accordance with the applicable data protection law and Klarna's privacy policy.

You can find Klarna's customer service here. This is where you turn with any questions you may have about Klarna invoices. This is how Klarna's payment terms work.

Get first, pay later:

These invoice terms and conditions apply between you and KEBA when you purchase goods and choose to pay by invoice.

When you choose to pay by invoice, we offer you the possibility to pay 14 days after we have dispatched the goods for delivery. Keba transfers the claim for payment for your purchase to Klarna Bank AB ("Klarna"). Klarna will send you a payment instruction where you should pay directly to Klarna. For contact details and further information about Klarna, go to klarna.se.

If you have previously chosen to subscribe to the Monthly Invoice service, the invoice will instead be included in your monthly invoice in accordance with the terms and conditions applicable to Monthly invoice.

Pay only after you have received your order:

Klarna offers consumers Buyer Protection, which means, among other things, that you as a consumer do not have to pay for your ordered goods until you have received them, and that Klarna assists you with problems related to your purchase.

For more information and instructions please go to: https://www.klarna.com/se/beskrivning-av-klarnas-koparskydd/. All questions about products and their properties or function are answered by KEBA, contact details can be found under contact on the website.

Costs and fees:

We charge an invoice fee of SEK 0 per purchase. In case of late payment, a reminder will be sent to you where you will be charged a reminder fee. If you have purchased for less than SEK 60, SEK 29.00 will be added, and if you have purchased for SEK 60 or more, SEK 60.00 will be added in reminder fee. A penalty interest of 24.00 % plus the current reference rate will also be added. If no payment is made thereafter, the claim may be handed over for collection management where additional collection costs may apply.

Credit assessment and personal data processing:

When you choose to pay by invoice, Klarna will perform a credit check. If a credit report is taken, you will be notified of this and a copy of the credit report will be sent by post or e-mail. Klarna processes your personal data to fulfil our obligations under this agreement and for the other purposes described in our Data Protection Information.

You can find the data protection information here, or on Klarna's website, and by using Klarna's services, you also confirm that you have read this Data Protection Information. We process your personal data, among other things, to perform identification, customer analysis, credit assessment, marketing and business development.

We may also transfer your personal data to selected partners (such as credit rating agencies), which may be established in a country outside the EU/EEA. You can find more information about our sharing of personal data, your rights in relation to it, how you can contact us with questions, or complain to the authorities, in the Data Protection Notice.

Download this information.

Delivery time

We will deliver your order within 2-10 working days from receipt of the order. During long weekends, delivery may take slightly longer. If KEBA Sweden AB cannot deliver the ordered products within 30 days, you have the right to cancel the purchase. The money will be refunded within 30 days. In case of delayed delivery, a new proposed delivery time may be offered, if you do not accept it, you have the right to cancel the purchase.

Return of order - right of cancellation

According to the Distance Contracts Act, as a consumer you have the right to cancel your purchase without special reason within 14 days of receiving the goods. You have the right to open the packaging free of charge and check that the goods work. The goods and packaging must be in substantially unchanged condition. Processed products cannot be returned. This includes products with customised printing or special products.

Always contact us at info@keba.se before you return it. To speed up the handling of your case, please provide the following information.
- Order number
- Name and item number of the item you wish to return.
In order for the return to be authorised, the returned goods must be in substantially unchanged condition.
We will send you a return shipping label that you attach to the transport packaging. Then pack the product well. The original packaging must be undamaged and no notes or shipping labels may be attached to the original packaging. Place your tracking slip in the parcel so that we can identify who it comes from and which order to credit. The parcel will be delivered to the Post Office drop-off point. We would like you to state the reason for the return. The return freight is paid by you as a customer if you regret your purchase. When returning all or part of the order, we will refund the amount of the goods and deduct the return shipping.
Refunds are made to the card used for the purchase.

Complaints

If the goods are damaged or incorrectly delivered, you must make a complaint no later than 7 days after you have collected the goods from the postal delivery point. Notification of any complaints should be sent to info@keba.se .

In most cases, we need a picture of the damage or problem. If the packaging is damaged, please take a picture of that too. We will send you a return shipping label, which you attach to the transport packaging. Then pack the goods well. The original packaging must be undamaged and no notes or waybills may be attached to the original packaging. Place your tracking slip in the parcel so that we can identify who it comes from and which order to credit.
The parcel is delivered to the drop-off point (the same place where you picked up your parcel).
Once the return has been received and authorised, we will refund you for your purchase.
The refund will be made to the card used for the purchase. PLEASE NOTE! Normally it takes about two weeks from sending your return to us before you receive a refund.
In exceptional cases, it can take up to 30 days for a refund, which is the maximum time according to the Consumer Sales Act.

KEBA Sweden AB is also always entitled to remedy the defect at its own expense, e.g. through repair, or exchange for a faultless product.

Transport damage

If visible transport damage is detected, this must be documented and demonstrated at the delivery point. Then contact us by e-mail: info@keba.se Please take a picture of the damage that you can attach to us. If hidden transport damage is discovered, this must be reported to KEBA Sweden AB at

info@keba.se within 5 days. Failure to follow these guidelines may result in the cost of products not being reimbursed.

Unredeemed goods

If we receive unclaimed parcels back from the Post Office or the selected retailer, we reserve the right to charge the consumer for all costs incurred in connection with such return + handling costs. If you return your parcel incorrectly, we reserve the right to charge you for all costs incurred in connection with such return + handling costs.

Validity of the offer

The offer is always valid while stocks last unless otherwise stated.

Company purchases

When you buy through a company or use a company name on the receipt, the Sale of Goods Act applies.

Personal data and confidentiality

When you pay for an order, all credit card and other payment information is encrypted and protected in accordance with both applicable law and industry standards. In order to complete a purchase, you must provide certain personal information to us, which we need to be able to deliver your order. KEBA Sweden AB is responsible for the personal data and we never pass on or sell information to third parties, with the exception of our payment service PayEX (which only receives the information necessary to complete the payment itself).

You have the right to request a record extract to check what information is stored about you and we will correct incorrect information on request. Upon request, we will delete all data (that the Accounting Act or other law does not require us to keep) about you from our systems.

Our website uses so-called cookies. This is a standardised technology that almost all websites use today. The purpose is to keep statistics on how the website is used and to provide us with useful information on how we can improve the pages for our users. In your browser settings, you can choose not to accept cookies if you wish. However, in order to purchase goods, you must have so-called session cookies (temporary cookies) enabled - otherwise the shop itself will not work.

Contact us

We answer all order-related questions by e-mail within 48 hours (weekdays). Please contact us by email: info@keba.se

Dispute

KEBA Sweden AB follows the recommendations of the General Complaints Board in the event of a dispute.

Force majeure

KEBA Sweden AB is exempt from penalties for failure to fulfil certain obligations under this agreement. If the failure is based on an exempting circumstance as set out below and the circumstance prevents, complicates or delays fulfilment.

Exonerating circumstances include actions or omissions by public authorities, new or amended legislation, labour market conflict, blockade, fire, flood, sabotage or major accident. Force majeure includes decisions by the authorities that have a negative impact on the market and products, such as decisions on warning labels, sales bans, etc. or an abnormal decline in the market.